Outsourcing the collection of defaulted unsecured consumer debt from lending, insurance, utilities, and telecoms is a well-established industry in Europe. But the industry is on the cusp of disruption. New tech-based collections firms have emerged in Europe in the last few years and built increasingly attractive, viable businesses off the back of the internet-based products and digital services explosion. In this episode, we discuss the current market and key considerations for the incumbent debt management firms and industry investors to think about as they appraise their strategies in response to the rise of the challenger brands. Today we are joined by LEK partners Eilert Hinrichs and Peter Ward.