The insurance industry isn’t known for its early embrace of technology. As the industry continues to face enormous challenges, technology is driving change. In this episode, we’ll discuss how a U.S. InsurTech CEO founded her startup business as she takes us through the journey of successfully breaking the mold of a typical insurance model. You will hear from Joyn Insurance CEO and co-founder Seraina Macia. Your host for this episode is L.E.K. Consulting’s Justin Balcombe. Justin co-leads L.E.K.’s Insurance practice and has over three decades of experience in the insurance industry.